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Return and Cancellation Policy

Please note that our e-commerce web site processes your payment immediately upon submission. We accept both Visa and Mastercard for payment.


Orders may be cancelled at no cost to you providing the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a cancelled item has not yet shipped.


If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a cancelled order, you must ship via a method that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, no credit will be issued for the item. Therefore it is recommended that you purchase insurance so that you can be reimbursed for an item if it is lost or destroyed in transit.


For items that are cancelled after they are shipped, your account will not be credited until we receive the returned item in good condition. Cancelled orders that have shipped must be returned unopened. We will except returns within 14 days of purchase.

If however, you are not satisfied with the flavour of your coffee, please notify us immediately. We will be happy to replace it with a different blend!

 

 

'We Roast Vancouver Island's Best Coffee!'